Refund policy

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. After 30 days, we cannot offer a refund or exchange.

Return Eligibility

To be eligible for a return, your drinkware and accessory items must meet the following conditions:

•Items must be unused, unworn, free of scratches or stains, and in their original condition with all original packaging, tags, and protective seals intact.

•You must provide a receipt or proof of purchase (order confirmation email or order number).

•Items returned due to manufacturing defects or quality issues (such as insulation failure or leaking seals) are eligible for a full refund, including return shipping.

Items Not Eligible for Return

The following items are not eligible for return or refund:

•Gift cards and final sale or clearance items.

•Used, scratched, improperly washed, or damaged drinkware missing original packaging.

•Any item showing signs of abnormal wear and tear or modification.

Return Shipping Costs

We support eligible returns. If your return is due to our quality error, shipping damage, or incorrect item delivery, we will cover the return shipping costs. For returns initiated due to customer preference (e.g., color or style choice), customers may be responsible for return shipping fees.

How to Initiate a Return

1.Contact our customer support team at help@brumata.shop with your order number, reason for return, and clear photos if items arrived defective or damaged.

2.Once approved, you will receive a Return Merchandise Authorization (RMA) and return instructions.

3.Securely pack the items with your proof of purchase and ship them to our designated returns address.

Return Address

Toss Water Cup (brumata.shop)

3787 Miller Rd

Springfield, OH 45502

United States

Refund Processing Time

Once your return is received and inspected, we will process your refund within 1-2 business days. Refunds will be issued automatically to your original payment method. Depending on your financial institution, it may take an additional 7-10 business days for the funds to reflect in your account.

Exchanges

We do not currently offer direct exchanges. If you need a different color or model, please return your original item for a full refund and place a new order on our website.

Damaged or Defective Items

If your drinkware items arrive damaged or defective, please contact us within 7 days of delivery at help@brumata.shop with clear photos of the defect. We will promptly arrange for a full refund or a free replacement.